KNOWLEDGE_BASE
FREQUENTLY_ASKED_QUERIES
Q01 How long does shipping take?
RESPONSE_LOG
We ship via AusPost Express which delivers in 1-3 business days for most Australian metro areas. Orders placed before 2pm AEST on business days ship the same day. Regional and remote areas may take 4-5 business days.
Q02 What payment methods do you accept?
RESPONSE_LOG
We accept PayID for instant transfers and direct bank transfer. PayID is the fastest option as it allows us to process and ship your order immediately. Bank transfers typically clear within 1-2 business days.
Q03 Do you provide tracking information?
RESPONSE_LOG
Yes! Once your order ships, you will receive an email with your AusPost tracking number. You can track your package in real-time on the AusPost website.
Q04 How do I access the Certificate of Analysis?
RESPONSE_LOG
Each product page displays the batch number and provides a direct link to the Janoshik Analytics CoA PDF. You can also view all lab results on our Lab Results page.
Q05 How should I store my peptides?
RESPONSE_LOG
Most lyophilized peptides should be stored at -20°C for long-term stability. After reconstitution, store at 2-8°C (refrigerator) and use within the timeframe specified on the product page.
Q06 What is the purity of your peptides?
RESPONSE_LOG
All our peptides are third-party tested by Janoshik Analytics and consistently test at ≥99% purity. We publish every CoA publicly so you can verify the exact purity of your specific batch.
Q07 Do you offer refunds?
RESPONSE_LOG
Due to the temperature-sensitive nature of peptides, we cannot accept returns on opened products. If your order arrives damaged or compromised, contact us within 48 hours with photos and we will send a replacement.
Q08 Are your products made in Australia?
RESPONSE_LOG
Our peptides are manufactured by GMP-certified facilities overseas and imported to Australia. All batches undergo third-party testing by Janoshik Analytics upon arrival in Sydney.
01. Still_Have_Questions?
Our technical support team is available to assist with any queries regarding product specifications, shipping protocols, or compliance documentation.
Email_Contact
support@globalpeps.co
Response_Time
Within 24 hours
Location
Sydney, NSW, Australia
Same-Day_Shipping
Orders before 2pm AEST ship today
Verified_Quality
Every batch third-party tested
Local_Support
Sydney-based customer service